| While
this article is not an exhaustive overview of issues related
to quality, the main principles have been covered: active
promotion of improvement; good communication between management,
staff and customers; benchmarking against other businesses
(perhaps with the help of a dedicated quality organisation);
and continuous improvement through constant re-appraisal.
There
is, however, one other point which is worth considering.
That is simply to apply a common sense approach whenever
and wherever improvements are being made. There are very
few, if any organisations that can afford not to make changes
in order to remain at their most effective. On the other
hand, lack of resources may hinder the use of structured
quality initiatives. Common sense will tell just how far
a business needs to go, and in many cases it will indicate
just what changes are needed to improve quality.
The
fact is, once the decision to make changes has been made,
it is already one step closer to getting it right first
time, every time.
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